2022 Quality Summit ePosters (Non-CE) - General Quality Improvement-9. Creation of a Multimedia Non-Valvular Atrial Fibrillation Patient Journey Focused on Anticoagulation

9. Creation of a Multimedia Non-Valvular Atrial Fibrillation Patient Journey Focused on Anticoagulation

Pdf Summary

This document summarizes a project sponsored by Pfizer and Bristol Myers Squibb to create a patient care journey infographic focused on anticoagulation for patients with non-valvular atrial fibrillation (NVAF). The project involved conducting a workflow analysis at a health system with clinics and hospitals in multiple states, as well as virtual care services. Data were obtained through interviews with various healthcare professionals, including cardiology providers, nurses, and virtual engagement specialists. The draft resources were then reviewed by subject matter experts from a National Advisory Board, which included physicians, nurse practitioners, and clinical pharmacists. Feedback was collected and used to revise the infographic, which highlights the similarities and differences between in-person and virtual visits for patients on anticoagulation therapy.<br /><br />The document also mentions the increased utilization of telehealth services during the COVID-19 pandemic and the importance of evaluating quality improvement opportunities for telehealth in managing NVAF and anticoagulation therapy. It emphasizes the need for effective patient education and shared decision-making in the virtual environment. The document notes that there were limited differences between in-person and telehealth visits, with variations in patient check-in, obtaining vital signs, and rooming the patient in a physical or virtual space.<br /><br />The patient care journey infographic is intended to be a tool for healthcare providers to facilitate discussions about their current practices, barriers to offering telehealth visits, and areas for quality improvement in managing NVAF and anticoagulation therapy. It may aid in adhering to patient safety goals and enhancing the quality of patient care and satisfaction. The document concludes by stating that the infographic can be widely applied and serve as a resource for quality improvement discussions across the country.

Keywords

anticoagulation

non-valvular atrial fibrillation

workflow analysis

virtual care services

telehealth services

COVID-19 pandemic

patient education

shared decision-making

quality improvement opportunities

patient care satisfaction