Action Item #4: Know NCDR Terminology and Acronyms!-BSO

Video Transcription

Business Support Operations Associates, BSOs, are NCDR staff members specially trained to enroll NCDR participants and fulfill account management responsibilities.  The BSO Associate is the first line of contact between NCDR and our participant community. Business Support Operations Associates are available for all registries between the hours  of 9 a.m. to 5 p.m. Eastern Time, Monday through Friday, except for days when the American College of Cardiology is closed.  The BSO team triage all incoming questions in a timely manner.

Video Summary

In this video, it is explained that Business Support Operations Associates (BSOs) are staff members in the National Cardiovascular Data Registry (NCDR) who are responsible for enrolling participants and managing their accounts. BSOs act as the initial point of contact between NCDR and the participant community. They are available from 9 a.m. to 5 p.m. Eastern Time, Monday to Friday, except on days when the American College of Cardiology is closed. The BSO team ensures that all incoming questions are addressed promptly. No credits were mentioned in the transcript.

Keywords

Business Support Operations Associates

National Cardiovascular Data Registry

enrolling participants

managing accounts

participant community