Building Strong Relationships Between Hospitals and EMS

Video Transcription

Video Summary

In Module 3 of the video, the focus is on how hospitals can better support EMS field crews. The main needs and wants of EMS crews are to be treated with courtesy and respect, receive feedback on emergency diagnoses, and have a smooth and timely patient handoff. They also appreciate resources to help them prepare for the next call, such as cleaning supplies, a comfortable place to relax, and access to continuing education activities. The video emphasizes that these needs should be addressed not only for ambulance crews, but also for emergency medical dispatchers and non-transport medical first responders. The goal is to create a welcoming and respectful environment that encourages EMS crews to recommend the hospital to patients.

Keywords

EMS field crews

patient handoff

resources

continuing education activities

recommend hospital to patients