Cardiovascular Program Coordinator Course - CE-Module 5: Session 3

Video Transcription
Video Summary
In Module 5, Session 3 of the Cardiovascular Program Coordinator course, the focus is on Performance and Quality Improvement. The session covers several tools that can be utilized in the performance improvement process.<br /><br />The first tool discussed is flow charts, which help in visualizing the steps of a process. It is advised to seek assistance from the quality department when creating flow charts.<br /><br />The next tool is the Ishikawa Fishbone Diagram, which helps in analyzing cause and effect relationships. It is useful for brainstorming sessions and can be used to identify the root causes of delays or barriers to success.<br /><br />The PDSA cycle is another tool discussed, which stands for Plan, Do, Study, Act. It is a continuous improvement cycle that involves planning, implementing, studying results, and making necessary adjustments.<br /><br />Control charts are also introduced, which demonstrate whether a process is in statistical control or not. It helps in identifying common causes and special causes of process variation.<br /><br />Run charts are mentioned as a tool used when there is insufficient data for control charts. It helps in spotting trends but should not be used in place of control charts.<br /><br />The five whys technique is explained as a simple but effective problem-solving process. It involves asking why five times to get to the root cause of an issue.<br /><br />Lastly, the root cause analysis (RCA) is discussed as a tool to identify the underlying causes of an event and prevent its recurrence. The RCA process involves data collection, causal factor charting, root cause identification, and recommendation generation.<br /><br />The summary concludes with a reminder to involve key people, listen to team members, monitor data regularly, address barriers, and celebrate successes throughout the performance improvement process.
Keywords
Performance and Quality Improvement
Flow charts
Ishikawa Fishbone Diagram
PDSA cycle
Control charts