Cardiovascular Program Coordinator Course Non-CE-Module 5: Session 3

Module 5: Session 3 - Performance and Quality Improvement

Video Transcription

Video Summary

In Module 5, Session 3 of the Cardiovascular Program Coordinator course, the focus is on performance and quality improvement. The session begins by introducing various tools that can be utilized during performance and quality improvement. These tools include flow charts, PDSA (plan, do, study, act), Ishikawa Fishbone Diagram, run and control reports, 5 Whys, and root cause analysis. The session provides guidance on how to use these tools effectively. Examples and explanations are given for each tool. The video also emphasizes the importance of involving key individuals, collaborating with frontline staff, monitoring data regularly, addressing barriers, celebrating successes, and sharing performance results. The session concludes by highlighting the benefits of taking projects to a hospital level. The viewer is reminded that this session is part of a larger series and is provided by Susan Rogers and Michelle Wood. No further credits are mentioned.

Keywords

performance and quality improvement

tools

collaborating with frontline staff

monitoring data

hospital level