Change Management - Using your Registry Data to Create Action to Improve Patient Outcomes Inside Your Organization - 2025 Quality Summit Presentation (Non-CE)-Change Management - Using your Registry Data to Create Action to Improve Patient Outcomes Inside Your Organization

Video Transcription

Video Summary

Denise Bushman’s presentation focuses on leveraging registry data for change management to improve patient outcomes. She shares her extensive experience, beginning in 1979, highlighting the evolution of cardiac care and the critical role of data tracking, such as registries like the TVT registry for TAVR procedures. Using a practical example comparing anesthesia use in two hospitals within the same system, Denise illustrates how analyzing registry data uncovers operational variations and opportunities for improvement—specifically, shifting from general anesthesia to moderate sedation to enhance clinical outcomes, efficiency, patient experience, and reduce costs.<br /><br />Denise emphasizes the importance of leadership in driving change, outlining key responsibilities: creating a common purpose and equipping teams with necessary tools. She discusses the emotional challenges of change and introduces models like Kotter’s Change Model and ADCAR to manage transitions effectively. Forming multidisciplinary teams, engaging stakeholders, and maintaining transparent communication are critical for success.<br /><br />Practical strategies include setting realistic goals, piloting interventions, continuous feedback, and celebrating wins to sustain momentum. She also warns against groupthink and encourages fostering open dialogue. Denise shares examples from quality improvement projects, highlighting successes and the importance of data-driven decision-making to support resource requests and align corporate goals.<br /><br />Finally, Denise offers advice on overcoming resistance—especially physician engagement—and stresses that data alone doesn’t create change; it is leadership and teamwork that translate information into meaningful organizational improvements. Her message is clear: use registry data as a strategic asset, approach change thoughtfully, and lead with persistence and empathy to improve patient care quality and outcomes.

Keywords

intravascular imaging

percutaneous coronary intervention

IVUS

OCT

cardiovascular care

plaque assessment

stent placement

regulatory challenges

non-invasive imaging

registry data

change management

patient outcomes

cardiac care evolution

TVT registry

TAVR procedures

anesthesia variation

clinical efficiency

leadership in healthcare

Kotter’s Change Model