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Changing Culture - 2021 Quality Summit presentatio ...
Changing Culture - Wright
Changing Culture - Wright
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Video Transcription
Video Summary
In this video, Lisa Wright, the Cardiovascular Outreach Coordinator for Methodist University Hospital in Memphis, Tennessee, discusses their journey to change the culture of their organization through ACC Accreditation and NCDR. She highlights the importance of integrating and consolidating their program to achieve quality and efficiency goals. They developed a multidisciplinary approach and engaged stakeholders to create an organizational structure that supported their goals. The utilization of evidence-based practices, clinical, operational, and financial strategies, and the ACC accreditation products were key tactics in their journey. They focused on developing protocols, order sets, and pathways to improve the quality of care and implemented balanced scorecards and dashboards to effectively measure and monitor their performance. They also emphasized the value of education and the importance of transitioning complex data into meaningful analytics. Lisa concludes by discussing the positive impact of the accreditation process and how it has been beneficial during challenging times like the COVID-19 pandemic. No credits were provided in the transcript.
Keywords
ACC Accreditation
NCDR
multidisciplinary approach
quality of care
balanced scorecards
COVID-19 pandemic
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