Creating a Culture of Health Equity--The Role of Providers, Patients, and Community - 2023 Quality Summit Presentation (Non-CE)-Creating a Culture of Health Equity--The Role of Providers, Patients, and Community

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Video Summary

Dru Bhattacharya, Chief Diversity, Equity, and Inclusion Officer at Banner Health, discusses the importance of health equity in the healthcare system. He emphasizes the need for definitional clarity and collecting data to understand disparities and customize interventions. Bhattacharya identifies three pillars of health equity: structural determinants, hospital conditions, and the lived experience. He provides examples of interventions to address these aspects, such as addressing food insecurity and transportation issues for cancer patients. The speaker also emphasizes the role of diversity, equity, and inclusion (DE&I) in addressing health equity and highlights the need for explicit strategies and customized action plans. Bhattacharya shares examples of how his team addressed health equity during the COVID-19 pandemic, including the importance of team dynamics and cultural competency. He concludes by emphasizing the need for ongoing efforts to achieve health equity and the need to adapt strategies based on local data and contexts. <br /><br />In another part of the talk, the speaker discusses the importance of addressing health disparities and promoting health equity in clinical encounters. They highlight the need for healthcare providers to challenge assumptions and biases, particularly when it comes to cultural and linguistic differences. The speaker suggests that homegrown trainings can improve the clinical encounter and promote health equity by challenging assumptions and promoting continuous improvement. They emphasize the role of cross-functional collaboration and the power of individuals and organizations to make a difference. The speaker suggests developing a strategic plan, creating case studies, and promoting discussions on bias as practical ways to advance health equity. They also mention the importance of understanding the local community environment and engaging with community leaders. The speaker discusses the challenges of electronic overload, the need for healthcare providers to be present and listen to patients, and the importance of screening for social determinants of health. They also mention the regulatory and compliance requirements related to health equity and health disparities. Overall, the speaker emphasizes the importance of addressing health disparities and promoting health equity through various strategies, including trainings, collaboration, and continuous improvement.

Keywords

health equity

disparities

interventions

structural determinants

hospital conditions

diversity

inclusion

DE&I

cultural differences

social determinants of health