Elevating Outcomes: A New Playbook for Executive Engagement - 2025 Quality Summit Presentation (Non-CE)-Elevating Outcomes: A New Playbook for Executive Engagement

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Video Summary

At the ACC Quality Summit, Ellie Huff introduced a panel focused on enhancing executive engagement in quality improvement initiatives. Amber Clampett, a quality coordinator at Indiana University Health, shared her experience overcoming barriers like staff fatigue and shifting post-COVID priorities by aligning quality metrics with broader system goals to gain leadership buy-in. She emphasized that quality improvement is a multidisciplinary team effort supported by executive leadership, which is critical to sustain progress.<br /><br />Hilary Miller highlighted common challenges in executive engagement, such as articulating registry benefits, calculating ROI, and managing multiple metrics. She stressed the importance of linking quality data to executive priorities like margin, risk, growth, reputation, and talent retention to gain buy-in. Effective communication tailored to leadership interests was stressed, along with resilience in the face of initial setbacks when presenting to executives.<br /><br />Joe Squire presented a “playbook” with five key strategies to engage executives: setting clear mission and vision statements with objectives, proving value through ROI calculations and cost analysis, running a governance system (a triad of physician, operations leader, and quality coordinator), focusing on meaningful metrics aligned with strategy, and telling a compelling story to leaders with data. The playbook includes practical tools and templates to elevate quality teams’ impact, emphasizing that quality leaders at any level can drive change. Panelists encouraged persistence, relationship-building, and ongoing tailoring of engagement approaches to advocate effectively for quality improvements that ultimately enhance patient outcomes.

Keywords

public reporting

cardiovascular healthcare

National Cardiovascular Data Registry

healthcare quality measurement

transparency

accountability

risk aversion

clinical registries

hospital rankings

transcatheter aortic valve replacement

executive engagement

quality improvement

leadership buy-in

multidisciplinary team

ROI calculation

quality metrics

communication strategies

governance system

patient outcomes