Engaging the Clinical Team to Develop a Quality Centered Program-30.1 Lesson 5

Video Transcription

Video Summary

The video is a lesson titled "Engaging the Clinical Team to Develop a Quality-Centered Program." It is part of a five-lesson series by NCDR participant experts Sheila Nichols, Andrea Price, and Michelle Hare. Lesson number five focuses on conducting quality or process improvement and managing ongoing program growth. It discusses quality improvement methodology and tools for leading an improvement project. The video emphasizes the importance of clearly defined goals, leadership support, resource availability, and strong communication within the team. The Plan, Do, Study, Act (PDSA) tool is introduced as a widely accepted method for process improvement. The video also highlights the use of value stream analysis in Lean Six Sigma for uncovering improvement areas. Case examples from Indiana University Health System and the Cleveland Clinic are provided to illustrate practical application. It concludes by emphasizing the need for ongoing evaluation, goal setting, alignment with organizational strategy, and effective communication with stakeholders.

Keywords

Engaging the Clinical Team to Develop a Quality-Centered Program

NCDR participant experts

quality improvement methodology

Plan, Do, Study, Act (PDSA) tool

value stream analysis