Fine Tuning Processes - Best Practice Sharing - 2021 Quality Summit presentation (Non-CE)-Fine Tuning Processes - Best Practice Sharing

Video Transcription

Video Summary

In this video, Amber Lopez, a value-based healthcare specialist at Baylor Scott and White Heart Hospital, presents on the fine-tuning process and best practices for the LAO Registry. She discusses the improvements made at their facility to overcome challenges such as system changes, undefined processes, and short-timers disease. Amber describes how their team standardized the process for abstracting follow-up data and implemented a new EHR platform, which streamlined their workflow. She highlights the use of the Care Everywhere feature in EPIC, which enables the extraction of required follow-up cases from other healthcare facilities, reducing the time spent on requesting records. Amber emphasizes the importance of communication and engagement with physicians, sharing data regularly, and addressing any areas of opportunity. She discusses the improvements achieved in compliance rates for follow-up visits, demonstrating graphically how their processes led to increased compliance within the recommended and allowable timeframes. Amber also explains their efforts to optimize patient care by abstracting base procedures within seven days and running weekly reports to identify trends and outliers in their data. The presentation concludes with a discussion on the importance of communication and engagement with physicians, sharing data regularly, and addressing any areas of opportunity. The video is a valuable resource for healthcare professionals looking to improve processes and outcomes in their own facilities. The video was presented by Amber Lopez, a value-based healthcare specialist at Baylor Scott and White Heart Hospital, and was recorded at the 2021 Quality Summit.

Keywords

Amber Lopez

value-based healthcare specialist

LAO Registry

EHR platform

compliance rates

patient care optimization

communication and engagement