Hello, my name is Deborah Washington and I am an Accreditation Review Specialist with the American College of Cardiology Accreditation Services. This lesson will guide you through updating contacts within the accreditation tool. At the end of this presentation, the audience will be able to locate the Contact Us tab on the homepage. Enter complete information and submit the update request and understand the importance of doing this update. To begin the process for updating any contacts for ACC, you must first log into your accreditation tool and locate the Contact Us tab that's seen on the left side column on the homepage. Click on this tab and this will open a box that contains pertinent information you must enter to submit your requested change. Once you've opened the Contact Us tab, you will see that your name and email address are already completed. You will need to complete the remaining identified boxes, including your telephone contact number, the subject line, and description. You can place update contacts in the subject line, and for the description, complete the name, the email address, and the contact title, such as the executive sponsor or those you wish to update. Once you've entered all the pertinent information into the request page, you can now hit the Submit tab and submit your request. Your submission will now create a customer care ticket that will be taken care of by our customer care team. This update is imperative for allowing us to contact your team with important communication. As always, you need to keep your contact list within your accreditation tool up-to-date for your own internal use. This allows your team to be able to identify pertinent team members during your accreditation. As a review, to update your contacts that are within your accreditation tool, open the Contacts tab that is seen on the left side column on the homepage. Click on the contact that you wish to update, such as the chest pain center coordinator. This will open the contents of the contact information. You can now update any part that needs to be changed. Once you have verified that all the new information is accurate, you can close out of the tab by clicking on another contact or clicking on any other tab you wish to access from the homepage. Your information will be automatically saved at this time. Why is it important to keep your contacts up-to-date within the tool and with ACC? First of all, ACC uses your provided contact information to provide important and pertinent communications to our customers. These may include items such as the tool downtime, pertinent communications for our customers, and for billing invoices for annual payments that are due to maintain your accreditation. You may be wondering, is it really important for me to update both the internal tool contact list as well as submit a separate request using Contact Us? Yes, it is very important that you complete both areas to update contacts. Your facility may need to know who to contact for any concerns within your organization if for some reason there is a disruption or a change in personnel. It is also imperative that you provide updates to ACC using the Contact Us tab for any changes in your contacts as this provides a behind-the-scenes update for ACC. ACC uses a different database to send important contact communications that are only accessible using the Contact Us tab. What are the consequences of not updating your contacts by both methods? There may be email communications that are not deliverable, which can lead to communication delays until we can find an appropriate contact. You may also miss pertinent emails, such as your annual invoice for billing, and this can adversely affect your accreditation status. This concludes the presentation, How to Update the Contacts within the Accreditation Tool. If you have additional questions, please reach out to your accreditation review specialist. They can help you navigate both areas to provide updates to your contacts. Thank you.

uploading CSV file

Accreditation Conformance Database

CSV file template

formatting report

chest pain accreditation

Deborah Washington

Accreditation Review Specialist

American College of Cardiology Accreditation Services

updating contacts

importance of keeping contacts up-to-date

Debra Washington

importance of contact information

Contact Us tab

contact information

accreditation tool

communication