Own Your Data, Dollars and Outcome: Centralized Registry Pros and Cons from a Leadership Perspective - 2021 Quality Summit presentation (Non-CE)-Own Your Data, Dollars and Outcome: Centralized Registry Pros and Cons from a Leadership Perspective

Own Your Data, Dollars and Outcome: Centralized Registry Pros and Cons from a Leadership Perspective - Gairhan/Medley

Video Transcription

Video Summary

In this video, George Ann Garren and Keisha Medley from Baptist Memorial Healthcare Corporation in Memphis, Tennessee, discuss the positive impact of creating a centralized registry for cardiovascular services. They highlight the challenges they faced with multiple registries and data platforms, resulting in incomplete and inaccurate data. To overcome these challenges, they developed a model that includes a team of high-performing cardiovascular nurses and specialists reporting through the corporate cardiovascular service line. They presented a business case to justify the creation of the centralized registry, which highlighted cost savings and improved data accuracy. They also share examples of monthly and quarterly reports used to communicate performance and highlight areas for improvement. The centralized registry model has increased trust in the data, improved patient care, and contributed to achieving national performance recognition, accreditations, and marketing opportunities. The team successfully transitioned to a hybrid remote work setting during the COVID-19 pandemic, which further increased ownership and accountability. Overall, the centralized registry model has been successful, and the team is now expanding their services to other service lines.

Keywords

centralized registry

cardiovascular services

data accuracy

patient care

performance improvement

expanding services