Regional Time Sensitive Care Coalitions Course

Video Transcription
Video Summary
In this final lesson of the Regional Time-Sensitive Care Coalitions course, the focus is on accountability, transparency, and celebration. Alignment of incentives is crucial for successful time-sensitive systems of care. By creating transparency and establishing accountability, the participating organizations can align their goals to improve system performance. In the short to medium term, reporting on performance is essential for accountability. As trust builds and collaboration becomes easier, specific performance goals can be set at both the systems and organizational levels. Participants may start by reporting their performance levels. Eventually, ramping up to include submission of data for system-level aggregation and meeting performance goals. Neutral third parties can help aggregate the data and ensure validity of results. Public reporting is an important aspect of transparency, and information should be easily accessible to the public. In terms of accountability, verbal commitments from C-suite members are a good start, but putting those commitments in writing can be helpful for long-term preservation. Senior executive officers and elected officials should directly participate in the coalition to ensure cooperation from government agencies. Contracts and service-level agreements can enforce expectations and requirements for performance and reporting. The alternative payment models in the healthcare system provide incentives for payers and providers to reduce costs and improve quality, making them potential allies for the success of time-sensitive systems of care. Lastly, celebrating improvement project teams and recognizing efforts is important for fostering a culture of innovation within the coalition.
Keywords
accountability
transparency
celebration
incentives
time-sensitive care