Staying Connected When Working Anywhere - 2023 Quality Summit Presentation (Non-CE)-Staying Connected When Working Anywhere

Video Transcription

Video Summary

The video transcript features two speakers discussing how to stay connected and engaged when working remotely. Sheila Nichols, the Manager of the Cardiovascular Registry Abstraction at Allegheny Health Network, shares her experience of managing a team of remote abstractors. She emphasizes the importance of clear communication, recognition, and setting clear expectations and deadlines. Nichols also discusses the use of an accountability tracker to measure productivity and encourage accountability. Additionally, she highlights the significance of fostering a positive and engaged remote team through social activities and team norms.<br /><br />Heather Sacco, the Cardiovascular Outcomes Coordinator for UnityPoint Health, discusses her experience working in a hybrid model. Sacco explains the importance of building relationships and maintaining transparent communication to keep staff engaged. She also highlights the use of EMR tools, such as smart phrases and checklists, to support staff and patient care. Sacco emphasizes the value of collaboration and involving all stakeholders in quality improvement initiatives.<br /><br />Overall, the speakers emphasize the importance of intentional communication, transparent collaboration, and clear expectations in maintaining engagement and accountability in remote and hybrid working environments.

Keywords

remote work

engagement

communication

clear expectations

accountability tracker

productivity

hybrid model

relationships

EMR tools

staff engagement