Opening Plenary/The Ralph G. Brindis Keynote: A Winning Strategy: Unleash Human Potential of the Workforce to Advance Quality and Safety

Speaker:

Stephanie Mercado, CAE, CPHQ - CEO, National Association for Healthcare Quality

Moderators:

Ralph Brindis, MD, MPH - Senior Medical Officer, External Affairs, ACC National Cardiovascular Data Registry

David Winchester, MD, MS - Associate Professor of Medicine, University of Florida College of Medicine

Barbara Christensen, MSHA, RN, CPHQ, FACC - Senior Director, American College of Cardiology

Description:
As The Ralph G. Brindis Lecture keynote, Stephanie Mercado, CEO of NAHQ will highlight successful approaches for advancing quality, safety, and efficiency and incorporating these approaches into the workforce. 

Learning Objectives:

• Examine the impact of burnout, workforce shortages and cost pressures on workforce morale.
• Explore how advancing competencies in healthcare quality and safety can improve workforce engagement and satisfaction.
• Discuss how transformational leadership can advance workforce contributions.
• Identify strategies to reboot and rebrand healthcare quality.